Shipping policy

RedBlack Customs 

Shipping Policy 

ABN: 74 727 168 823  |  Queensland, Australia  |  support@redblackcustoms.com.au 

Shipping Policy 

Order Processing 

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or Australian public holidays will be processed on the next business day. You will receive an email confirmation with tracking details once your order has been dispatched. 

Shipping Timeframes 

We ship Australia-wide from Queensland. Estimated delivery timeframes after dispatch are: 

Note: Timeframes are estimates only and commence from the date of dispatch, not the date of order. Delays may occur during peak periods, public holidays, or due to carrier disruptions outside our control. 

Shipping Costs 

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available on qualifying orders — check the website for current promotions. 

Order Tracking 

Once your order is dispatched you will receive a tracking number via email. You can use this to track your parcel directly with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at support@redblackcustoms.com.au. 

Items Ordered from Supplier 

Some products in our range are not held in stock and are ordered directly from our suppliers upon purchase. These items will be clearly noted on the product page. Dispatch timeframes for these items may be longer — typically 3–7 additional business days. We will notify you by email if there are any delays with your order. 

Incorrect Delivery Address 

Please ensure your delivery address is correct at the time of ordering. RedBlack Customs is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply to resend orders returned due to an incorrect address.