Refund policy

Refund & Returns Policy 

At RedBlack Customs, we want you to be completely satisfied with your purchase. This policy outlines your rights and our obligations under Australian Consumer Law (ACL). 

 

Your Rights Under Australian Consumer Law 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Change of Mind Returns 

We accept change of mind returns within 30 days of delivery, subject to the following conditions: 

  • The item must be unused, in its original condition and original packaging 

  • The item must not have been installed or modified in any way 

  • Proof of purchase (order number or receipt) must be provided 

  • The customer is responsible for return shipping costs for change of mind returns 

  • Original shipping costs are non-refundable 

 

To initiate a return, please contact us at support@redblackcustoms.com.au before sending any items back. Items returned without prior authorisation may not be accepted. 

 

Faulty or Damaged Items 

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order at support@redblackcustoms.com.au with: 

  • Your order number 

  • A description of the fault or damage 

  • Clear photos of the item and packaging 

 

We will assess your claim and offer one of the following resolutions: 

  • Full refund to your original payment method 

  • Replacement item sent at no additional cost 

  • Store credit for the value of the item 

 

RedBlack Customs will cover return shipping costs for faulty or incorrectly sent items. 

 

How to Return an Item 

To return an item please follow these steps: 

  • Email support@redblackcustoms.com.au with your order number and reason for return 

  • Wait for a Return Authorisation confirmation from our team 

  • Pack the item securely and include your order number inside the package 

  • Send to the return address provided in your authorisation email 

  • Once received and inspected, your refund or replacement will be processed within 5 business days 

 

Refund Processing 

Approved refunds will be processed to your original payment method within 5 business days of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account. 

 

Non-Returnable Items 

The following items cannot be returned unless faulty: 

  • Items that have been installed, modified, or used 

  • Items with damaged, missing, or altered packaging 

  • Special order items ordered specifically for a customer 

  • Items returned outside the 30-day return window without prior agreement 

 

Warranty 

Manufacturer warranties apply to all products sold by RedBlack Customs. Warranty periods and terms vary by brand and product. Please refer to the product documentation or contact us for specific warranty information. Warranty claims should be directed to us in the first instance and we will assist in coordinating with the manufacturer where required. 

 

 

Questions? Contact us at support@redblackcustoms.com.au  |  redblackcustoms.com.au 

RedBlack Customs  |  ABN: 74 727 168 823  |  Queensland, Australia  |  Last updated: April 2026